Terms & Conditions

These Terms & Conditions (the “Terms”) form a binding agreement between you and ELSKA Flow Consulting AB (“ELSKA”, “we”, “us”), and govern your access to and use of the GrantGenix website (grantgenix.com) and the GrantGenix AI-assisted evaluation platform (evaluate.grantgenix.com), together the “Platform” and the “Services”. By creating an account, signing in, or using any part of the Platform, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. About us

GrantGenix is a service owned and operated by ELSKA Flow Consulting AB, a limited liability company (Aktiebolag) incorporated under the laws of Sweden, with company registration number 559357-5144 and registered office in Sweden. You can contact us at info@grantgenix.com.

2. Definitions

• “Platform” — the GrantGenix website at grantgenix.com and the authenticated AI evaluation portal at evaluate.grantgenix.com, including all features, content and underlying software.
• “Services” — the AI-assisted proposal evaluation, reporting, and related advisory features made available through the Platform.
• “User”, “you” — an individual to whom an account on the Platform has been issued.
• “Customer” — the organisation that contracts with ELSKA for the Services (which may be the same person as the User, or may be an institution that grants access to one or more Users).
• “Account” — the personal credentials and profile through which you access the Platform.
• “Proposal”, “Content” — any document, text, file or material you upload or submit to the Platform, including all versions thereof.
• “Evaluation”, “Report” — the assessment, scoring and report generated by the Platform for a Proposal.
• “AI Provider” — the third-party large-language-model provider (currently Anthropic, PBC) whose models the Platform uses to generate Evaluations.
• “Personal API Key” — an Anthropic API key that an administrator may assign to your Account so that your Evaluations bill to a key designated to you.
• “Consumer” — a User who purchases the Services wholly or mainly for purposes outside a trade, business, craft or profession, within the meaning of applicable EU and Swedish consumer-protection law.
• “Payment Processor” — the third-party payment provider (currently Stripe, Inc. and its affiliates, “Stripe”) that processes online payments for the Services on our behalf.

3. Eligibility and access

The Platform is built for research organisations, consortia, grant consultants and institutional grant applicants, and is also available to individual researchers and grant writers who purchase a plan or Evaluation Pack for their own account, including as Consumers. By using the Platform you represent that:

• you are at least 18 years old and have the legal capacity to enter into these Terms;
• you are using the Platform for a lawful purpose related to preparing, reviewing or evaluating a grant or funding proposal;
• if you are using the Platform on behalf of an organisation, you have authority to bind that organisation to these Terms, and you are not purchasing as a Consumer;
• if you are a grant consultancy, adviser, or other party submitting Content on behalf of a client, consortium partner or other third party, you are authorised by that party to submit its Content for evaluation and remain responsible for the lawful handling of that Content, in accordance with Section 5;
• the billing, contact and (where applicable) VAT information you provide at checkout is accurate and kept up to date.

Sections 8.8 and 12–13 identify the specific protections that apply only where you purchase as a Consumer, and which cannot be limited or excluded by these Terms.

Access to the evaluation portal is granted on an approval basis. Submitting an access request does not entitle you to an Account; ELSKA may grant, refuse, revoke or condition access at its reasonable discretion. You must provide accurate, current and complete information when requesting access and keep it up to date.

4. Accounts, roles and security

4.1 Account credentials

You are responsible for maintaining the confidentiality of your username, password and any other credential used to access your Account. You are responsible for all activity that occurs under your Account, whether or not authorised by you, until you notify us of any compromise.

4.2 Roles

The Platform supports three Account roles:

• User — can see and evaluate only their own Proposals and Reports.
• Superuser — has the same data-scope restrictions as a User (own Proposals and Reports only) but with additional read-only access to anonymised historical and benchmark data.
• Administrator — can view and manage all Users, Accounts, Proposals and Reports for support, security and billing purposes. Administrator actions are audit-logged.

4.3 Sessions

The Platform enforces a single active session per Account at any one time. Logging in from a new device will terminate any existing session on another device. Sessions expire automatically after 30 days of inactivity.

4.4 Security notifications

You must notify us promptly at info@grantgenix.com of any actual or suspected unauthorised use of your Account, loss of credentials, or other security concern. We may, on reasonable grounds, suspend an Account pending investigation.

5. Acceptable use

You agree that you will not, and will not permit any third party to:

• upload Content that you do not have the right to submit, including content that infringes any intellectual-property right, contractual obligation or third-party confidentiality undertaking;
• upload unlawful, defamatory, hateful, harassing, threatening, obscene or otherwise objectionable material;
• upload material that contains malware, viruses or other harmful code;
• upload special-category personal data (Article 9 GDPR) or data relating to criminal convictions (Article 10 GDPR) without first ensuring you have an appropriate legal basis;
• use the Platform in a manner that violates export controls, sanctions, or any other applicable law;
• attempt to gain unauthorised access to the Platform, to other Accounts, to administrative functions, or to any underlying system or network;
• probe, scan, reverse-engineer, decompile, or otherwise attempt to derive the source code, evaluation methodology, prompts, model weights or scoring logic of the Platform, except to the extent expressly permitted by mandatory law;
• circumvent or attempt to circumvent any usage limit, role-based access control, version cap, rate limit or security mechanism;
• resell, sublicense, rent, lease, share, time-share or otherwise commercially exploit access to the Platform, except as expressly authorised in a separate written agreement with ELSKA;
• scrape, mass-export or harvest Reports, evaluation methodologies, prompts or other Platform output for the purpose of training a competing AI system or building a competing product;
• use the Platform to process a third party's Content without that party's authorisation to do so.

Processing Content on behalf of a client or partner. Grant consultancies, grant offices, advisers and similar Users are expressly permitted to submit and evaluate Content on behalf of a client, consortium partner or other third party, provided that: (a) you have that party's authorisation to submit its Content for evaluation, whether under an engagement letter, consulting agreement, consortium agreement or other arrangement; (b) you remain responsible to that party, under your own agreement with them, for the confidentiality and lawful handling of their Content; and (c) you have all rights, consents and legal basis needed for that Content, and for its onward processing by ELSKA and the processors disclosed in our Privacy Policy, to be submitted to the Platform. The third party itself does not need to hold a Platform Account or separately agree to these Terms for you to submit its Content under this exception; you agree to indemnify ELSKA under Section 14 if that authorisation did not in fact exist.

Breach of this Section 5 may result in immediate suspension or termination of your Account and may give rise to civil or criminal liability.

6. The evaluation service — nature and limitations

The Evaluations generated by the Platform are produced by AI models, supplemented by ELSKA's proprietary evaluation logic and the official EU programme criteria of the funding family selected. You acknowledge and agree that:

• Advisory only. An Evaluation is indicative and advisory. It is intended to inform your judgement and that of your proposal team. It is not, and shall not be construed as, an official evaluation by the European Commission, the European Research Executive Agency (REA), the European Innovation Council (EIC), any national funding agency, any joint undertaking, or any other public or private funding body.
• No guarantee of outcome. An Evaluation does not guarantee any particular score, ranking, award, funding decision or other outcome. Funding decisions are made solely by the relevant funding body in accordance with its own procedures.
• AI limitations. AI-generated output may contain factual errors, omissions, mis-citations, hallucinations or other inaccuracies. You remain solely responsible for verifying the accuracy of the Evaluation and for the final content of your Proposal.
• No professional advice. An Evaluation is not legal, financial, tax, regulatory, scientific peer-review or other professional advice. You should apply your own professional judgement and obtain independent expert advice where appropriate.
• No automated decision. The Evaluation does not constitute a decision producing legal effects concerning you or significantly affecting you within the meaning of Article 22 GDPR. You retain full control over whether and how to act on any recommendation.
• Inputs determine outputs. The quality of an Evaluation depends on the quality, completeness and accuracy of the Content you upload. Garbage in, garbage out applies.

7. Usage limits

To preserve service quality and prevent abuse, the Platform applies the following limits to Accounts that hold the User and Superuser roles:

• Per-proposal version cap. A maximum of five (5) versions per Proposal lineage. Once reached, an administrator may grant an exception on request.
• Single active session. Only one device may be signed in to a given Account at a time.
• File upload size. Individual uploads should not exceed 25 MB. Larger files may be rejected.
• Rate limits. The Platform may apply reasonable rate limits on evaluation requests to protect the AI Provider's API quotas.

We may revise these limits from time to time with reasonable notice. Administrator Accounts are not subject to the version cap.

8. Fees, billing and API keys

8.1 Plans and self-serve purchases

Most Services are purchased directly through the Platform's online checkout at the prices, evaluation quotas and features published on our pricing page at the time of purchase, currently comprising a one-time Evaluation Pack (5 evaluations for a fixed one-off fee, no subscription) and three recurring subscription plans — Starter, Pro and Team — each billed monthly or annually at your choice, with a fixed number of evaluations included per month. We may change these plans, quotas or prices from time to time; changes will not affect a billing period you have already paid for. Institutional or custom arrangements outside these published plans (for example higher-volume, multi-seat or bespoke engagements) are instead set out in a separate written order, engagement agreement or quotation; where such an order exists, it prevails over this Section 8 for the specific matters it expressly covers.

8.2 Payment processor

Online payments are processed by our Payment Processor, Stripe. Stripe collects and processes your card or other payment details directly; ELSKA does not receive or store your full card number. Your payment is also subject to Stripe's own terms and privacy policy. See our Privacy Policy for how Stripe handles your data as a processor.

8.3 Recurring billing and automatic renewal

Starter, Pro and Team are recurring subscriptions that renew automatically at the end of each billing period (monthly or annually, matching the cadence you selected) at the then-current price for your plan, until you cancel. You will be charged using the payment method on file at the start of each new billing period. The one-time Evaluation Pack is a single purchase and does not renew or recur.

8.4 Upgrades, downgrades and cancellation

You can upgrade, downgrade or cancel your subscription at any time from your account or by contacting info@grantgenix.com. Upgrades take effect immediately and the difference is prorated for the remainder of the current billing period. Downgrades take effect at the start of your next billing period; your current plan and evaluation quota continue until then. Cancellation stops future renewal but does not end your current billing period early: you keep access and any remaining evaluation quota for that plan through the end of the period you have already paid for, after which the subscription will not renew. There is no minimum term or early-cancellation fee.

8.5 Unused-evaluation rollover and credit expiry

On Starter, Pro and Team, evaluations you do not use in a given month roll forward and remain available for one further calendar month before expiring. Evaluation Pack credits are valid for 90 days from the date of purchase, after which unused credits expire. Expired credits and rolled-over evaluations are not refundable.

8.6 Overage charges

If you run more evaluations than your plan's monthly quota (including any rolled-over credits), each additional evaluation is automatically charged to your payment method on file at your plan's published overage rate. Overage charges are billed at the time the evaluation is run and are not subject to the 14-day money-back guarantee in Section 8.7.

8.7 14-day money-back guarantee

If you are not satisfied, you may request a full refund of your first payment on a plan or the Evaluation Pack by emailing info@grantgenix.com within 14 days of that payment. We do not require a reason, though we may ask for optional feedback. This guarantee applies once per Customer and does not extend to overage charges, renewal payments after your first billing period, or Personal API Key spend under Section 8.11.

8.8 Right of withdrawal for Consumers

If you purchase as a Consumer resident in the EU or EEA, you additionally have a statutory right to withdraw from your purchase within 14 days without giving a reason, under the Swedish Act on Distance Contracts and Off-Premises Contracts (Lag om distansavtal och avtal utanför affärslokaler, SFS 2005:59) implementing the EU Consumer Rights Directive. Because the Services are digital content and evaluations begin as soon as you request them, requesting an Evaluation before the 14-day period has ended is treated as your express request that we start performing the Services immediately; you acknowledge that, once an Evaluation has been fully performed, you lose the right of withdrawal for that Evaluation. Where you withdraw before any Evaluation on your Account has been run, we will refund everything you paid within 14 days of your withdrawal request; where some Evaluations have already been run, the refund is reduced in proportion to the Services already supplied. This right is in addition to, and does not replace, the 14-day money-back guarantee in Section 8.7, which applies to all customers regardless of Consumer status. If you have a complaint we cannot resolve directly, you may also be able to raise it with the consumer-protection authority or approved alternative-dispute-resolution body in your country of residence.

8.9 Taxes

Prices shown at checkout include VAT where required. Consumers and businesses without a valid EU VAT number are charged VAT at the rate applicable in their country, calculated by Stripe at checkout. Businesses with a valid VAT number in an EU country other than Sweden may enter it at checkout to apply the reverse-charge mechanism, in which case no VAT is added to the invoice. Because ELSKA Flow Consulting AB is registered in Sweden, Swedish businesses are charged Swedish VAT regardless of having a VAT number, since a domestic sale is not eligible for reverse charge. You are responsible for any applicable taxes other than ELSKA's income taxes. Fees under a separate written order (Section 8.1) are exclusive of VAT and other taxes unless that order states otherwise.

8.10 Late payment

Undisputed fees invoiced under a separate written order that are not paid by the due date may attract default interest at the rate set out in the Swedish Interest Act (Räntelagen, SFS 1975:635). Subscription and Evaluation Pack payments are collected automatically by Stripe at the time of purchase or renewal; if a renewal payment fails, we may retry it, suspend access, or treat the subscription as cancelled at the end of the period already paid for, and will notify you by email.

8.11 Personal API Keys and institutional billing

If an administrator assigns you a Personal API Key, the costs incurred when you run Evaluations bill directly to that key. You are responsible for ensuring the key remains valid and within its own provider-side quota and spend limits. ELSKA is not responsible for charges incurred on a key issued by you, your Customer or a third party. If no Personal API Key is assigned to your Account, your Evaluations use a shared ELSKA-managed key; for self-serve plans this is included in your plan fee, and for institutional arrangements without a self-serve plan, related cost is invoiced to your Customer in accordance with the applicable order.

9. Intellectual property

9.1 Platform IP

The Platform — including its software, design, user interface, brand, prompts, evaluation methodology, scoring models, technical documentation and all related intellectual property — is owned by ELSKA or its licensors and is protected by copyright, trade-mark and other applicable laws. Subject to your compliance with these Terms, ELSKA grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for your internal professional purposes during the term of your access.

9.2 Your Content

You retain all intellectual-property rights in the Proposals and Content you upload. By submitting Content to the Platform, you grant ELSKA a limited, worldwide, royalty-free licence to host, store, copy, transmit, display and process that Content, and to transmit it to the AI Provider and other processors disclosed in our Privacy Policy, solely to provide the Services to you. This licence terminates when you delete the Content from the Platform, except to the extent necessary to retain backup copies for the period described in our Privacy Policy.

9.3 Reports

You own the Reports generated for your Proposals and may use them internally for any lawful purpose, including incorporating them into your funding submissions. The evaluation methodology underlying the Reports remains the property of ELSKA.

9.4 Feedback

If you provide ELSKA with feedback, suggestions or ideas about the Platform (“Feedback”), you grant ELSKA a perpetual, irrevocable, royalty-free licence to use that Feedback for any purpose, including incorporating it into the Services, without obligation to you.

9.5 No AI-training use

ELSKA does not use your Content to train AI models. The AI Provider has confirmed (and ELSKA contractually requires) that API inputs and outputs are not used to train its models by default. See our Privacy Policy for the relevant Anthropic policy references.

10. Confidentiality

ELSKA treats your Proposals and Content as strictly confidential. We will not disclose them to third parties except (a) to the processors disclosed in our Privacy Policy, acting on our documented instructions and bound by confidentiality, (b) to your own Customer organisation's administrator where applicable, (c) to our professional advisers under duties of confidentiality, or (d) where required by law, court order or competent regulator. The reciprocal confidentiality obligations of you and ELSKA survive termination of your Account for a period of three (3) years, or longer where required by mandatory law.

11. Service availability and changes

ELSKA aims to keep the Platform available and accurate, but provides it on an “as is” and “as available” basis. We may, from time to time and at our reasonable discretion:

• perform scheduled or emergency maintenance, with prior notice where reasonably practicable;
• modify, add, remove or replace features of the Platform;
• change the underlying AI Provider or models, or update the Platform's prompts and evaluation logic;
• impose, change or remove usage limits to preserve service quality.

We will use reasonable efforts to ensure that material changes do not materially reduce the core functionality you rely on. We do not commit to any specific service-level uptime in these Terms; service-level commitments, if any, are agreed in a separate order.

12. Warranties and disclaimers

ELSKA warrants that it will provide the Services with reasonable care and skill, in accordance with applicable Swedish law.

To the maximum extent permitted by applicable law, ELSKA disclaims all other warranties, whether express, implied, statutory or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, uninterrupted availability, or freedom from error. Without limiting the generality of the foregoing, ELSKA does not warrant that:

• the Platform will be uninterrupted, secure or free from defects;
• any Evaluation will be accurate, complete or fit for any particular purpose;
• any Proposal evaluated by the Platform will receive funding, a particular score, or any specific outcome from a funding body.

Nothing in this Section limits or excludes any warranty, right or remedy that cannot be limited or excluded by mandatory applicable law.

13. Limitation of liability

To the maximum extent permitted by applicable law, and except for liability that cannot lawfully be excluded or limited (such as liability for intent, gross negligence, personal injury caused by negligence, or any mandatory consumer rights):

• ELSKA shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, nor for any loss of profits, revenue, funding, opportunity, savings, data, goodwill or business interruption, however caused and under any theory of liability, arising out of or in connection with the Services or these Terms, even if ELSKA has been advised of the possibility of such damages;
• ELSKA's total aggregate liability arising out of or in connection with the Services or these Terms, regardless of the form of action, shall not exceed an amount equal to the fees paid (and, in respect of any unpaid fees due, payable) by you or your Customer to ELSKA for the Services in the twelve (12) months preceding the event giving rise to the claim, or, if no fees have been paid, one thousand euros (€1,000).

The limitations in this Section reflect the allocation of risk between you and ELSKA, including the price-and-risk-balance of the Services, and apply notwithstanding any failure of essential purpose of any limited remedy.

14. Indemnification

You agree to indemnify, defend and hold harmless ELSKA, its officers, employees, advisers and processors from and against any third-party claim, liability, loss, damage, cost or expense (including reasonable legal fees) arising out of or relating to (a) your Content, (b) your use of the Platform in breach of these Terms, (c) your violation of any applicable law or third-party right, or (d) your use of any output of the Platform in a manner that exceeds the advisory scope described in Section 6.

15. Data protection

ELSKA processes personal data in accordance with the EU General Data Protection Regulation (Regulation 2016/679, the “GDPR”) and the Swedish Dataskyddslagen (SFS 2018:218). Full details of how we collect, use, share, retain and protect personal data are set out in our Privacy Policy, which is incorporated into these Terms by reference. Where ELSKA processes personal data on behalf of an institutional Customer in the role of a processor (Article 28 GDPR), our Data Processing Addendum (DPA) applies automatically from the date the Customer first submits such data, and forms part of these Terms by reference.

16. Suspension and termination

16.1 Termination by you

You may stop using the Platform at any time. You may request that your Account be closed and your Content deleted by contacting info@grantgenix.com; we will action the request in accordance with our Privacy Policy.

16.2 Suspension or termination by ELSKA

ELSKA may suspend or terminate your Account immediately, with or without notice, if:

• you materially breach these Terms (including Section 5);
• you fail to pay undisputed fees when due;
• we reasonably believe that continued provision of the Services to you would expose us or third parties to legal, security, financial, regulatory or reputational risk;
• we are required to do so by law, court order or competent authority; or
• we discontinue the Services generally, in which case we will use reasonable efforts to give you at least 60 days' prior notice and to assist with reasonable data export.

16.3 Effect of termination

On termination, your right to use the Platform ceases. Provisions which by their nature should survive termination — including Sections 5 (acceptable-use post-violation consequences), 9 (intellectual property), 10 (confidentiality), 12 (warranties & disclaimers), 13 (limitation of liability), 14 (indemnification), 19 (governing law) and 20 (general) — will continue to apply.

17. Force majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by circumstances reasonably beyond its control, including natural disasters, war, terrorism, civil unrest, governmental action, pandemics, internet or infrastructure failures, cyber-attacks, or failure of third-party providers (including the AI Provider, hosting providers, or telecommunications networks). The affected party will notify the other promptly and use reasonable efforts to mitigate the impact.

18. Changes to these Terms

ELSKA may update these Terms from time to time. The “Effective from” date at the top of this page indicates the version in force. Material changes will be notified to active Users through the Platform or by email at least thirty (30) days before they take effect, unless a shorter period is required for legal, regulatory or security reasons. Your continued use of the Platform after the effective date of a change constitutes acceptance of the revised Terms. If you do not accept the changes, you may terminate your Account before they take effect.

19. Governing law and jurisdiction

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of Sweden, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

The courts of Sweden, with the District Court of Stockholm (Stockholms tingsrätt) as the court of first instance, shall have exclusive jurisdiction over any dispute, controversy or claim arising out of or in connection with these Terms, subject to (a) any mandatory rights you may have as a consumer under the laws of the EU Member State in which you are habitually resident, and (b) your right to bring proceedings before any other competent court where required by mandatory law.

20. General

20.1 Entire agreement

These Terms, together with any applicable order, the Privacy Policy and any Data Processing Addendum, constitute the entire agreement between you and ELSKA regarding the Services and supersede all prior agreements, communications and understandings on the subject matter.

20.2 Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions will continue in full force, and the invalid provision will be deemed replaced by a valid provision that most closely matches the parties' original intent.

20.3 Waiver

A failure or delay by ELSKA to enforce any right or remedy under these Terms shall not constitute a waiver of that right or remedy.

20.4 Assignment

You may not assign, transfer or sublicense these Terms or any of your rights or obligations under them without ELSKA's prior written consent. ELSKA may assign these Terms in connection with a corporate reorganisation, merger or sale of its business, on reasonable notice to you.

20.5 Notices

Notices to ELSKA shall be sent to info@grantgenix.com. Notices to you shall be sent to the email address registered for your Account.

20.6 Relationship

These Terms do not create a partnership, joint venture, agency or employment relationship between you and ELSKA.

20.7 Language

These Terms are concluded in English. Any translation provided is for convenience only; the English version prevails in case of conflict.

21. Contact

Questions about these Terms can be sent to:

• Email: info@grantgenix.com
• Postal address: ELSKA Flow Consulting AB, Sweden

GrantGenix is a service of ELSKA Flow Consulting AB, a Swedish Aktiebolag (company registration number 559357-5144). These Terms have been prepared to align with applicable Swedish law and how the Platform is technically engineered as of the effective date. Institutional customers are encouraged to review these Terms alongside the Privacy Policy and our Data Processing Addendum (DPA), and to arrange a separate engagement order where appropriate.